Privacy Policy

1. Our commitment

This privacy policy sets out how Ada Box handles your personal information.

Personal information is any information about you where your identity is apparent, or can reasonably be ascertained, from the information.

Ada Box privacy policy is based on openness. Where we request information from you, we will generally state the purpose(s) for its use and to whom it may be disclosed.

We are committed to preserving the privacy of your personal information.

2. Collection of personal information

2.1 Information we collect from you

The amount of personal information we collect about you depends on how you interact with us. We will collect personal information from you if you:

• correspond with us, including by phone, email or letter

• contact us through our website using an online form

• The type of personal information you may provide to us includes your name, address, email address, telephone, mobile phone number or account payment details.

By providing your personal information to Ada Box in this way, including by completing online forms and email, you agree to the collection of that information in accordance with this privacy policy.

2.2 Web sites and Social Media

We use cookies to improve the functionality of our website, not to store any of your personal information. A cookie is a small amount of information which is transferred to the hard drive of your computer which can identify your web browser but not you. We make limited use of “cookies” technology on our websites. If you want to, you can disable your web browser from accepting cookies. If you do, you can still access our website, but not all services may be available.

To customise your user experience on our website we may provide you with the opportunity to connect, access and/or interact with third-party social networking services, such as Facebook, Twitter, Instagram and Pinterest. If you participate in one of our promotional campaigns through these third-party social networking services, you are authorising Rode Pool Services to access and use certain information from your social network profile. You can opt-out of authorising Rode Pool Services from collecting or accessing your information when you are not using the application and you can cancel this service at any time by deleting the application from your social network account.

2.3 Sensitive information

We do not collect sensitive information such as your race, religion, beliefs or sexual preference.

You do not have to give us your personal information. However, if you choose not to, we may not be able to provide you with our full range of support and services. You can generally visit our website without telling us who you are or revealing other personal information.

3. Use of personal information

We collect personal information from you for a number of reasons, including to:

• deliver our products to you;

• improve our service;

• send you direct marketing material;

• respond to your questions or requests for information;

• analyse our website usage and enhance the content of our website;

• keep a record of our dealings with each other; and

• comply with legal obligations.

4. Disclosure of personal information

Ada Box recognises the trust you place in us when you give us your personal information and so will not give your personal information to third parties unless:

• you have given us your consent to do so;

• it is necessary for us to do so to fulfil the primary purpose(s) for which we collected your personal information;

• it is for a related purpose which you would reasonably expect us to do, or we are required to do so by law. The third parties we will typically share your personal information with are authorised representatives and service providers which we use to conduct our business, functions and activities. These organisations may be involved or conduct:

• mailing, shipping or courier operations;

• legal, auditing, accountancy or other professional services;

• insurance services;

• billing and debt collecting functions;

• website usage analysis.

• We will take reasonable steps to ensure that your personal information is disclosed to such third parties in accordance with this privacy policy and on a confidential basis.

5. Complaints and further information

• If you have any complaints or would like further information about our privacy policy and practices please contact us at info@adabox.com.au

• If we become aware of any ongoing concerns or problems, we will take these issues seriously and work to address these concerns with you.